Privacy Policy

In this Privacy Policy, Clarus Studio, we, us or our means:

This Privacy Policy applies to personal information we collect or handle through:

• the Clarus Studio website;
• the Clarus Studio software platform;
• user accounts and subscriptions;
• free trials;
• calculator inputs and calculation records;
• project spaces and saved records;
• uploaded drawings, plans, PDFs, images, documents and files;
• generated outputs, diagrams, reports, exports and calculation records;
• customer support, feedback and enquiries;
• billing and subscription administration;
• analytics, security and product improvement; and
• artificial intelligence, automation, computer vision, data extraction and model-assisted features.

This Privacy Policy should be read together with our Terms of Service and any other policy, notice, agreement or collection statement that applies to your use of Clarus Studio.

The types of personal information we collect depend on how you interact with us and use Clarus Studio.

We may collect the following types of personal information.

We do not intentionally request or require sensitive information, such as health information, biometric information, racial or ethnic origin, political opinions, religious beliefs, union membership, criminal record information or similar categories of information.

You must not upload sensitive information to Clarus Studio unless it is necessary for your use of the Software and you have all required rights, consents and lawful authority to do so.

If you provide sensitive information to us, you consent to us handling that information in accordance with this Privacy Policy and applicable law.

We may collect personal information:

• directly from you;
• when you create an account;
• when you start a trial or subscription;
• when you use calculators or project workflows;
• when you upload files, drawings, PDFs or documents;
• when you generate, save or export outputs;
• when you contact support;
• when you submit feedback or requests;
• when you interact with our website;
• when you communicate with us by email, form, phone, chat or other method;
• from your employer, team members, account administrator, client or project team;
• from payment processors;
• from analytics, security, authentication or hosting providers; and
• from publicly available or authorised third-party sources.

If you provide personal information about another person, you must ensure you have authority to do so and that the person has been given any required privacy notice or consent.

We collect, use and disclose personal information for purposes connected with operating, providing, improving and protecting Clarus Studio.

These purposes include:

• creating and managing user accounts;
• verifying identity and account access;
• providing free trials;
• providing paid subscriptions;
• processing billing, invoices and payments;
• delivering the Software and related services;
• enabling calculators, project spaces and workflows;
• processing calculator inputs;
• generating calculation outputs, diagrams, reports, exports and records;
• storing and retrieving project data;
• enabling collaboration, sharing or team access where available;
• providing customer support;
• responding to enquiries, feedback and requests;
• troubleshooting bugs, errors and technical issues;
• monitoring usage, performance and reliability;
• improving the Software;
• developing new calculators, features, workflows and services;
• testing and validating calculator logic;
• improving artificial intelligence, automation, computer vision, data extraction, model-assisted and related functionality;
• analysing usage trends and customer needs;
• conducting internal research, analytics, benchmarking and product development;
• maintaining security and preventing misuse;
• detecting, investigating and responding to fraud, unlawful activity, cyber security risks, unauthorised access and breaches of our Terms;
• complying with legal, tax, accounting, regulatory and compliance obligations;
• enforcing our Terms of Service and other agreements;
• managing disputes, complaints and legal claims;
• communicating with you about your account, subscription, updates, security and support;
• sending service-related notices;
• sending marketing communications where permitted; and
• any other purpose described at the time of collection or otherwise permitted by law.

Clarus Studio is designed to process AEC and engineering-related project information.

You acknowledge that project data may include confidential commercial information, professional information, client information, site information, project participant information, personal information and technical design information.

We may use project data, uploaded files, calculator inputs, calculation records, generated outputs and related metadata to:

• provide the Software;
• operate calculators and workflows;
• generate outputs and reports;
• save and retrieve project records;
• provide support;
• investigate bugs or calculation issues;
• improve calculator logic;
• improve design workflows;
• improve data extraction, drawing analysis, automation and AI-assisted features;
• develop new features, calculators and services;
• monitor quality, performance and reliability;
• maintain security; and
• comply with legal and business obligations.

Where reasonable, we may use aggregated, anonymised, de-identified or derived data for analytics, benchmarking, product improvement, software development, model improvement, commercial insights and service development.

You are responsible for ensuring that you have the right to upload, process and use project data through Clarus Studio.

Clarus Studio may use artificial intelligence, machine learning, computer vision, data extraction, automation, language models, rule-based systems, third-party AI services and model-assisted functionality.

These features may assist with:

• analysing drawings, PDFs, images or files;
• detecting fixtures or objects;
• extracting information from documents;
• assisting with calculations;
• generating summaries, explanations, warnings or recommendations;
• identifying missing information or inconsistencies;
• improving project workflows;
• supporting customer assistance;
• improving software performance; and
• developing or improving Clarus Studio.

We may process personal information and project information using AI-assisted tools where reasonably necessary or useful for the purposes described in this Privacy Policy.

We may also use Customer Data, usage data, support data, calculation data, uploaded files, outputs, metadata and derived information to test, improve, develop, evaluate and enhance our software, calculators, automation, artificial intelligence, machine learning functionality, data extraction, model-assisted features and related services.

Where reasonable, we may use aggregated, anonymised or de-identified information for these purposes.

You must not upload personal information, confidential information or client information to Clarus Studio unless you have authority to do so and have considered whether use of AI-assisted functionality is appropriate for that information.

We may use cookies, pixels, local storage, analytics tools and similar technologies to:

• operate the website and Software;
• keep you logged in;
• remember preferences;
• secure accounts;
• monitor performance;
• understand usage;
• improve the website and Software;
• measure marketing effectiveness; and
• detect fraud, misuse or security issues.

You can control cookies through your browser settings. If you disable cookies, some parts of Clarus Studio may not work properly.

We may use your contact details to send you information about Clarus Studio, including product updates, new features, calculators, offers, educational content, events, surveys and related services.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in the communication or contacting us.

Even if you unsubscribe from marketing communications, we may still send service-related communications, including account, billing, security, legal, support and operational notices.

We may disclose personal information to:

• our employees, contractors and personnel;
• related entities, affiliates or business partners;
• hosting and infrastructure providers;
• frontend hosting providers;
• authentication providers;
• database and storage providers;
• payment processors;
• analytics providers;
• email, communication and customer support providers;
• security and monitoring providers;
• artificial intelligence, automation, machine learning and data processing providers;
• professional advisers, including lawyers, accountants, auditors, insurers and consultants;
• regulatory bodies, courts, tribunals, law enforcement agencies or government authorities where required or permitted by law;
• parties involved in an actual or proposed merger, acquisition, restructure, financing, investment, sale of shares, sale of assets or transfer of business;
• your employer, account administrator or organisation, where your account is connected to that organisation;
• other users in your workspace, team, project or organisation, depending on your account settings and product functionality;
• third parties where necessary to investigate misuse, fraud, security risks, unlawful conduct or breaches of our Terms; and
• any other person or organisation where you have authorised the disclosure or where disclosure is permitted by law.

We do not sell personal information in the ordinary sense of selling personal information to data brokers.

Our backend infrastructure is hosted using AWS infrastructure in Australia.

Our frontend is hosted using Vercel.

We may also use third-party service providers located in Australia or overseas to provide hosting, infrastructure, analytics, payments, support, communications, security, AI functionality, automation, development, monitoring and related services.

This means personal information and Customer Data may be stored, processed, accessed or transmitted in Australia and overseas.

Countries where information may be processed may include the United States and other countries where our service providers or their infrastructure are located.

Where required by law, we will take reasonable steps designed to ensure overseas recipients handle personal information in a way that is consistent with applicable privacy obligations.

We take reasonable steps designed to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

• access controls;
• authentication;
• encryption in transit;
• secure cloud infrastructure;
• monitoring and logging;
• backups;
• role-based access where available;
• internal access restrictions;
• security reviews;
• supplier controls; and
• administrative, technical and organisational safeguards.

However, no software, network, cloud service, database, website, transmission or storage system is completely secure.

You are responsible for maintaining the security of your account, password, devices, browser, network and access permissions.

You must notify us promptly if you suspect unauthorised access to your account or information.

If we become aware of a data breach involving personal information, we will assess the incident and take steps we consider appropriate in the circumstances.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

We may also notify affected users, account administrators, service providers, insurers, regulators or other parties where appropriate or required.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Clarus Studio, manage accounts, comply with legal obligations, resolve disputes, maintain security, prevent fraud, keep business records and improve the Software.

Retention periods may vary depending on the type of information and the purpose for which it is held.

After cancellation or termination of an account, we may provide a period of 30 days for you to export or request access to Customer Data, unless access has been terminated due to serious breach, misuse, security risk, unlawful conduct, non-payment or another reason that makes continued access inappropriate.

After that period, we may delete, anonymise, archive or restrict access to Customer Data.

We may retain copies of information in backups, logs, archives, invoices, accounting records, legal records, security records, support records and compliance records where required or reasonably necessary.

Where information is no longer required, we may delete it, anonymise it or de-identify it.

You may request access to personal information we hold about you.

You may also request that we correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to an access or correction request.

We may refuse access or correction in certain circumstances permitted by law. If we refuse a request, we will provide reasons where reasonable and required by law.

To request access or correction, contact us using the details at the end of this Privacy Policy.

You may request deletion of personal information we hold about you.

We will consider deletion requests in accordance with applicable law and our legitimate business, legal, security and operational requirements.

We may not be able to delete information where we need to retain it for legal, accounting, tax, audit, security, dispute resolution, backup, fraud prevention, contractual or legitimate business purposes.

Deleting certain information may affect your ability to use Clarus Studio.

We take reasonable steps to ensure personal information we collect, use or disclose is accurate, up to date, complete and relevant for the purposes for which it is handled.

You are responsible for ensuring information you provide to us is accurate, complete and current.

You can update some account information through your account settings or by contacting us.

We may create anonymised, aggregated, de-identified or derived data from information we collect.

This may include usage trends, calculation trends, product analytics, benchmarking data, system performance data, error patterns, feature usage, model improvement data and other insights.

Where this information does not identify you and is not reasonably capable of identifying you, we may use it for any lawful business purpose, including product improvement, research, analytics, software development, model improvement, benchmarking, reporting and commercial insights.

Clarus Studio may contain links to third-party websites, products, integrations or services.

We are not responsible for the privacy practices, security or content of third-party websites or services.

You should review the privacy policies of third-party providers before using their services.

Clarus Studio is intended for business, professional, trade, project and adult users.

It is not directed to children.

We do not knowingly collect personal information from children under 16 years of age.

If you believe a child has provided personal information to us, please contact us.

Clarus Studio is operated from Australia and is primarily intended for Australian users and Australian AEC industry workflows.

If you access Clarus Studio from outside Australia, you acknowledge that your information may be processed in Australia and other countries where our service providers operate.

If additional privacy rights apply to you under laws outside Australia, we will handle those rights where required by applicable law.

We may update this Privacy Policy from time to time.

If we make material changes, we will take reasonable steps to notify you, such as by email, in-app notice or website notice.

The updated Privacy Policy will apply from the effective date stated in the updated version.

Your continued use of Clarus Studio after the updated Privacy Policy takes effect indicates that you acknowledge the updated Privacy Policy.

If you have a concern or complaint about how we handle personal information, please contact us using the details below.

Please provide enough information for us to understand and respond to your complaint.

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

For privacy questions, access requests, correction requests, deletion requests, complaints or enquiries, contact: